The RCT Digital Application Center "DAC" is provided by Remote Control Technology GmbH in Germany as a cloud-based web interface (web browser URL: webapp.r-c-t.biz) and as a mobile app (Android/iOS).
If you use the web platform, the mobile app and the associated services, this is done on basis of the privacy policy of Remote Control Technology GmbH described below, in accordance with the legal regulations on data protection
Please read this document carefully. It contains important information that must be observed in connection with the use of our services.
Responsible organization in terms of data protection law:
Remote Control Technology GmbH
Turmstraße 15
35075 Gladenbach
GERMANY
Phone: +49 6462 419880
E-Mail: info@r-c-t.biz
With the IoT platform RCT Digital Application Center "DAC", all IoT transmitters and sensors from RCT Remote Control Technology GmbH can be easily and securely monitored on a mobile application: Filling levels in tanks (e.g. oil, liquid gas, water, fuels), meter readings of analog gas meters as well as various other operating states. With the unique tank and energy monitoring platform, all resources, requirements, consumptions and forecasts can be kept in view at all times, regardless of location.
If you use the "DAC" web platform or app, it is technically necessary that some data is collected in connection with your mobile device or computer. Data can also be used for error analysis in server log files. The following data is recorded during a connection for communication between your Internet browser and our web server:
We collect and store the following contents that you or other users enter or upload to the "DAC" platform or that are transmitted by the connected IoT transmitters:
The mobile app requires access to the push notification service of the corresponding mobile device in order to display notifications and alarm messages for certain events as push notifications.
The data collected in the RCT Digital Application Center "DAC" via the mobile app or the web interface is stored in one of the most modern and secure data centers in the world: the Open Telekom Cloud (T-Systems International GmbH, Hahnstraße 43d, 60528 Frankfurt am Main, GERMANY). This means that all your data remains in Germany and the EU in strict compliance with data security in accordance with the European General Data Protection Regulation (GDPR).
More information can be found here: https://www.open-telekom-cloud.com/en/security
The data is backed up weekly at Remote Control Technology GmbH in Gladenbach, DE using inactivated copies. Optionally, automatic backup copies can be booked and activated in several operating zones of the Open Telekom Cloud in customer-specific applications
Your data can be accessed at any time 24/7 via the Internet in the cloud-based RCT Digital Application Center "DAC" using the mobile app or the web interface. The data center that we use for the application (Open Telekom Cloud) offers maximum reliability with a permanent maximum availability of 99.999 percent. An emergency power supply also guarantees self sufficient operation of the data centers for a minimum of 48 hours in the event of an emergency.
Data transfer between the web browser and the server is encrypted using HTTPS (Hyper Text Transfer Protocol Secure). This protocol establishes a secure connection between the browser and server so that the data is encrypted in both directions and cannot simply be copied or manipulated. You can recognize this, for example, by the fact that the URL of the server begins with HTTPS. Newer browsers confirm the security of the connection by showing a safety symbol or text in the address bar. If the connection is insecure, the certificate is incorrect or the protocol is outdated, current browsers usually display a warning message.
Data transmission between the current RCT transmission units and the Internet is also encrypted by the Internet service providers using HTTPS. Normally, the RCT transmitter units are equipped with SIM chips and cards from Deutsche Telekom AG. Data transmission from the transmitter units to the server is encrypted via IP Sec-Tunnel of Deutsche Telekom, via GPRS encrypted by IMSI and SID or via NB-IoT by IP VPN. Other transmission options such as Sigfox, LoRa-WAN and Cat M1 are also available on customer request
Access to the personal user account is protected by default using a combination of e-mail address and password. After the initial login, the user can change the password individually. Use a strong, secure password and keep it secret to help protect your data. You can also set up two-factor authentication to protect your user account.
A user/company with administration rights can add further users and contacts in different hierarchy levels and with different rights for data management of assigned objects.
The administration of the "DAC" with the associated user accounts and device data is exclusively managed internally at Remote Control Technology GmbH in Germany by authorized persons.
The following companies are involved in data backup and provision as data processors within the meaning of the GDPR by providing hardware and network services, as well as server hosting and cloud services.
Compañía | Dirección | Service/further information |
---|---|---|
T-Systems International GmbH | Hahnstraße 43d 60528 Frankfurt am Main GERMANY |
Hardware: Data center, hosting and cloud services via the "Open Telekom Cloud" (encrypted data only) https://www.open-telekom-cloud.com/en/security |
BDS IT- und Kommunikations- Center Gladenbach | Bahnhofstr. 1 35075 Gladenbach GERMANY |
Hardware and network administration |
taschner.biz GmbH | Alte Bahnhofstr. 15 35096 Weimar (Lahn) GERMANY |
Software administration for order processing and invoicing |
The following external services can be used in conjunction with the "DAC". These cannot see all data, but can only retrieve individual data that is required to perform the corresponding functions.
Especially in energy management, the use of artificial intelligence offers a great potential, e.g. in exact consumption analysis, optimal planning, automation of processes and precise prediction and simulation of scenarios. That is why we are constantly working on improving and further developing the applications. It is therefore possible that we will also use sensor data and reports for the development and training of internal AI models in the future.
By using the RCT Digital Application Center "DAC" via the mobile app or the web interface, the customer consents to the processing and use of the personal and device-related account and communication data within the company Remote Control Technology GmbH, as well as by the data processors and external services listed above.
The entered and collected data is stored for the purpose of fulfilling the service in the form of data provision via the RCT Digital Application Center "DAC" as well as for operating the corresponding user account and for order and invoice generation.
Data is only stored for the duration of use of the RCT Digital Application Center "DAC" via the mobile app or the web interface, unless statutory retention periods require longer storage. RCT does not pass on data to third parties except to the processors specified above and within the scope of external services.
In the following, you will find information regarding the rights that the applicable data protection law grants you towards the responsible party concerning the processing of your personal data:
You can delete your user account at any time by executing in the mobile app or in the "DAC" web interface in the profile settings the function "DELETE ACCOUNT". Detailed step-by-step instructions can be found below.
Deleting your account will remove the following account information:
Please note that your information will not be deleted if you only delete the mobile app from your mobile device without using the in-app function "DELETE ACCOUNT".
Step-by-step instructions for deleting the user account:
The detailed steps on how to delete your user account are explained below using the display in the web interface:
Step 1: Open a web browser on a PC or Mobile device. Log in to your user account in the "DAC" web interface (webapp.r-c-t.biz) with your e-mail address and password.
Step 2: Click on your user name on the right in the header bar. Select the menu item "Profile".
Step 3: Click in the field "Delete account" on the "DELETE ACCOUNT" button.
We reserve the right to adapt or update this privacy policy if necessary in compliance with the applicable data protection regulations. In this way, we can adapt it to the current legal requirements and take into account changes to our services, e.g. when introducing new services. For your visit, the current version applies.
Status of this privacy policy: April 2024.
RCT Digital Application Center „DAC“ - Privacy policy for mobile app and web interface.
Remote Control Technology GmbH | Status: 11.04.2024